WARRANTY AND RETURN POLICY

ANITOLIA KUYUMCULUK HED. EŞYA SAN. VE TIC. LTD. ŞTI.

Warranty conditions

All products are under the guarantee of the manufacturer companies, unless stated otherwise. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not get the product. Changes to the product, deformation of the product, or deterioration of the original design are excluded from the warranty.

Return Policy

If the product you purchased on our site is found to be incorrect, you must contact us at the online support section on our page within 14 days from the date of delivery. Following this information, the faulty product you will send to the cargo company will be replaced with a new one. If the ordered product error has occurred due to customer use or if the product has been used within 14days, the product cannot be returned or exchanged. As a product return and replacement conditions, practices are required in accordance with the Law No. 4077 on Consumer Protection.

We have a free 14-day return policy so that if our customer is not satisfied with any product that they have received, they are able to get a refund of it without any hassle. The only requirements for the return policy are that;

– The product should be in its packaging,

– Without any breakage or worn out condition,

– It should look unused with no damage.

***Note1:There is no refund and exchange on Personalised products (Like engraving any name on a ring or printed wallets )

Who pays the return shipping cost?

If you’re returning an item because arrives damaged or faulty, then Anitolia is responsible for the return shipping costs. If you changed your mind, you’ll be responsible for return shipping.

ANITOLIA KUYUMCULUK HED. EŞYA SAN. VE TIC. LTD. ŞTI.